SendItQuick.com arranges for the collection of Goods for carriage by an appropriate company ("The Company") at a preferential rate according to instructions provided by customers upon the conditions set out, below. For this service, we will charge only a small commision on top of the amount payable for the carriage. Unless previously agreed in writing, by a director or proprietor of the company, these conditions shall prevail over all others including the Customer's own and together with any quotation given by the Company and our Frequently Asked Questions constitutes the entire agreement between the parties.
1. Definitions
In these conditions the following expressions shall have the following meanings:-
"Service" means the particular service for the carriage of Goods.
"Carrier" means The Company and SendItQuick.com.
"Customer" means the other party to this agreement, who has procured or is in the process of procuring courier services through SendItQuick.com or is currently viewing or using the website or the appointed agent(s) thereof.
"Goods" means all packages referred to in the Company's consignment note and where the Goods comprise more than one item the expression shall where the context so admits refer to the whole or any part of them.2 General
2.1 The Carrier is not a common carrier and will only accept Goods for carriage on these conditions.
2.2 The Carrier may at its entire discretion use third parties and sub contractors for the provision of the Service and any part thereof. SendItQuick.com does not execute the courier services referred to on its website itself, providing merely the means for Customers to order the collection and delivery of Goods. SendItQuick.com acts as an agent for the supplier via whom customers may make a Service booking with the Company. The Carrier reserves the right to refuse a Service booking, in which case a full refund will be given. All Services are subject to availability and coverage.
2.3 The extent of SendItQuick.com's responsibility in the transaction is the collection of consignment information from Customers and its transfer to the Company and the transfer to the Company of such monies owed for the fulfilment of the transaction. SendItQuick.com does not process payment card transactions itself, but uses PayPal (Europe) Ltd. or NOCHEX Ltd. to collect payment for the transaction from Customers. The contract for the collection and delivery of all consignments is between the Customer and the Company, being those between whom SendItQuick.com has brokered the transaction. SendItQuick.com will mediate, where appropriate, between the Customer and the Company in settling any disputes, claims and enquiries, supplying to the best of its ability all relevant information and advice requested by the Customer. SendItQuick.com does not come into physical contact with Customers' consignments at any time.
2.4 PayPal (Europe) Ltd. or NOCHEX Ltd. is responsible for handling all payment card transactions and transferring such monies to SendItQuick.com at an appropriate time. All issues relating to the transfer of monies from Customers' payment cards and the handling of card details is the responsibility of PayPal (Europe) Ltd. or NOCHEX Ltd. SendItQuick.com does not come into contact with specific details of Customers' account details at any time. In the case of agreed refunds from SendItQuick.com to Customers, SendItQuick.com may instruct PayPal (Europe) Ltd. or NOCHEX Ltd. to credit appropriate monies to Customers' payment cards. Once SendItQuick.com has taken such action, SendItQuick.com's responsibilities in this respect are deemed to have been fulfilled. SendItQuick.com will mediate, where appropriate, between the Customer and PayPal (Europe) Ltd. or NOCHEX Ltd. in settling any disputes, claims and enquiries, supplying to the best of its ability all relevant information and advice requested by the Customer.
2.5 Customers may only use the facilities provided by SendItQuick.com to make legitimate Service bookings for themselves or other persons on whose behalf they are legally allowed to act.
2.6 Where the Customer is not the owner of some or all of the Goods in any particular consignment, the Customer hereby warrants that it is for all purposes the lawful and duly authorised agent of the owner and that it hereby sets these conditions for itself and for and on behalf of any other person having any interest in the Goods. The Customer hereby indemnifies the Carrier and its servants, employees and sub contractors against any additional liability which the Carrier or its servants, employees or sub-contractors may incur as a result of the Customer not having the authority of the owner or owners to consign the Goods on these
2.7 SendItQuick.com or the Company may change company policy from time to time. Any changes to the policy are enforceable after we have provided at least seven days notice of the changes via our downloadable document, Terms & Conditions of Carriage.3 Charges for Service
3.1 It is free to view the SendItQuick.com.com website. By viewing or using it, the Customer agrees not to copy, duplicate, broadcast, store or transmit electronically or otherwise and in any form any SendItQuick.com webpages, graphical elements, source code, Macromedia Flash elements or textual information for any purpose other than ordering and paying for parcel movements with the Carrier. All intellectual rights belong to SendItQuick.com. This includes any logos, graphics, source code, text, trademarks and service
3.2 If, at any stage, Goods are found to exceed the gross weight or dimensions originally booked and paid for by the Customer, then the excess weight (whether gross or by virtue of excessive volumetric displacement) will be subject to an additional freight surcharge rate of £5.00 + VAT per kilo. The Carrier stores all booking and electronic weight and dimension information and can, therefore, access this at any time.
3.3 The maximum gross weight for services are stated by SendItQuick.com during booking. These are strictly enforced. If any such Goods are returned or rejected by The Company because they exceed this weight or because they are believed to contain prohibited items, then a surcharge of £15.00 + VAT will be levied to return them to the Customer and n refund will be due to the Customer.
3.4 If the maximum gross weight or dimensions booked for any international air-freight parcel (for example, through www.SendItQuick.com.com/world) is exceeded, then an appropriate surcharge will be levied by SendItQuick.com. The charge will, in all cases, be proportionate to the booked destination of the Goods and the additional weight and/or dimensions.
3.5 If The Company makes a reasonable attempt to collect the Customer's Goods at the collection address cited at the time of booking and is unable to do so because, for example, there appears to be no person available at the address or incorrect collection information was provided by the Customer, then an additional surcharge will be levied. This surcharge is £9.50 + VAT.
The Carrier stores all booking, collection and delivery information and can, therefore, access this at any time.
3.6 SendItQuick.com is strictly a 'pay per box' service. Each parcel the Customer wishes to send must be booked separately into the web booking application at www.SendItQuick.com before any Goods can be collected by The Company. The Carrier stores all booking, collection and delivery information and can, therefore, access this at any time. An additional surcharge of £25.00 + VAT per parcel will be levied for any parcels collected that were not previously booked and paid for using the web booking application at www.SendItQuick.com.com.
3.7 If The Company makes a reasonable attempt to deliver a Customer's pallet at the delivery address cited at the time of booking and is unable to do so because, for example, the there appears to be no person available at the address or incorrect delivery information was provided by the Customer, then an additional surcharge of £35.00 + VAT will be levied for each additional delivery attempt made by The Company. It is vital, in the interests of security, that someone is available at the delivery address to accept and sign for pallets. An additional surcharge of £45.00 + VAT per day will be levied if the pallet requires storage by The Company between delivery attempts. Any pallet ‘return-to-customer’ fees will be charged at the prevailing pallet distribution rates.
3.8 The Customer may download, display and print one copy of the information presented on the SendItQuick.com website for personal use only.
3.9 The Carrier shall use all reasonable endeavours to broker or provide the Services and the Customer agrees to pay for such Services without any deduction or set off using SendItQuick.com's online payment facility, which is administered by and is the responsibility of PayPal (Europe) Ltd. or NOCHEX Ltd. PayPal (Europe) Ltd. or NOCHEX Ltd. is entirely separate from The Carrier and those using that facility are subject to PayPal (Europe) Ltd. or NOCHEX Ltd.'s own terms and conditions. The Carrier can accept no responsibility whatsoever for any fraud or other unauthorised or illegal use of payment cards or account information used to procure The Carrier's services. Any such matters arising will be pursued between the Customer and PayPal (Europe) Ltd. or NOCHEX Ltd..
3.10 All prices quoted by SendItQuick.com or the Company are inclusive of VAT, unless explicitly stated.
3.11 All times quoted refer to the prevailing time regime in mainland UK, that being either Greenwich Meantime or British Summer Time. To qualify for same day collection, order information and payment information must actually arrive at SendItQuick.com’s backend system by 12.00pm (midday), regardless of whether or not the Customer initiated the ordering process or even submitted the order to SendItQuick.com or PayPal (Europe) Ltd. or NOCHEX Ltd. before 12.00pm (midday).
3.12 The Carrier may make additional charges from those quoted resulting from any unreasonable delay caused by the Customer or its consignee in collection or delivery of any Goods OR in the case of any other surcharges included in The Carrier's standard tariff OR the size or weight of any Goods differs from the information supplied by the Customer.
3.13 The Carrier's charges for provision of the Services shall become due on acceptance of the consignment note under the contract. All charges shall be payable by the Customer without prejudice to the Carrier's rights against the Customer or any other person. All consignments are charged at their actual gross weights unless a consignment is believed by the Carrier to exceed 2 metres in any dimension in which case the Carrier may re-calculate the charge or decline to collect the Goods. If the gross weights of the Goods is believed by the Carrier exceed that which formed the basis of the transaction then the Carrier may re-calculate the charge or decline to collect the Goods.
3.14 The Customer agrees that they are not entitled to defer or withhold payment of any charges for the provision of the Services incurred by the Carrier by reason of having any claim or counterclaim or any alleged claim or counterclaim and the Customer shall not under any circumstances be entitled to any rights of set off or deduction in relation thereto. The absence of or any discrepancy in a signed delivery/consignment note shall not entitle the Customer to defer or withhold payment of any monies due or liabilities incurred to the Carrier. The absence of or any discrepancy in a signed delivery/consignment note shall not entitle the Customer to any automatic refunding of any monies paid by Customer in relation to the Service.
3.15 The Carrier shall have a first specific lien on all of the Customer's Goods for all of the Customer's charges referred to in these conditions.
3.16 The Carrier reserves the right to vary any of the charges by giving notice of these during the online transaction process. By making payment using the SendItQuick.com website and the PayPal (Europe) Ltd. or NOCHEX Ltd. facility, the Customer accepts the Carrier's prices.
3.17 Delays to or losses of Goods may occur if the Customer does not provide correct and/or matching collection or delivery names, addresses or postcodes during the online transaction process. The Carrier accepts no responsibility for any disruption caused to the Service as a result of such.
3.18 SendItQuick.com is unable to upgrade services already ordered via the SendItQuick.com website to same day services under any circumstances.
4 Packaging, Size and Dangerous Goods4.1 The Customer warrants that the consignment has been packaged so as to ensure at all times safe storage and transportation and the mitigation of any harm to other parcels, persons or to the environment. All Goods must be presented for collection as either: sealed card boxes; sealed padded envelopes or shrink-wrapped pallets. If the Goods include electrical or computer equipment, then they must be packaged in their original packaging, including internal protection. Suitable packaging is very important and insurance cover for non-compliant items will, in all cases, be rendered null and void.
4.2 Items of furniture are sent entirely at the Customer’s own risk and are not insured during collection, transit or delivery by SendItQuick.com or its subcontractors unless a bespoke service as been booked with SendItQuick.com via phone or email (see www.SendItQuick.com.com/uk/bespoke). Our definition of furniture includes, but is not limited to: chairs, wardrobes, cupboards, drawers, fireplaces, fire surrounds, desks, cabinets and shelving.
4.3 No Goods shall exceed 1.5 metres in any dimension or have a maximum length+girth/circumference in excess of 3.0 metres, regardless of weight. The collecting driver may refuse to collect Goods if they believe them to breach this specification or if they believe them to weigh more than the purchased Service permits. The collecting driver may refuse to collect Goods if they deem them to be of such density or packaging as to constitute an unreasonably large volume for the weight limit of the Service purchased. Such assessments are exclusively the jurisdiction of the collecting driver and/or the Carrier.
4.4 The Customer shall not cause the Carrier to carry cash, currency, money orders, stocks, bonds, uncancelled postage or revenue stamps, travellers cheques, vouchers, jewellery, precious stones and or other valuables, framed items, memorabilia, powered vehicles (including children’s vehicles, livestock, liquids, perishable goods, glass, glasses, controlled drugs, proscribed or dangerous items, pornographic, obscene, racist or libellous items, material designed to incite hatred, prohibited publications of all kinds and all items where possession or transportation by road, rail, land, sea or air is prohibited by law. Food and drink cannot be sent to countries outside the United Kingdom, due to increasingly stringent customs regulations. No refunds or claims will be applied if Goods are confiscated, destroyed or returned because they contain – or are believed to contain by the relevant statutory authorities – any of the above.
4.5 Certain additional items will not be accepted onto the vehicles of The Company or its subcontractors, unless they are properly flat-packed, due to their high volumetric displacement during transportation. This applies to the following items: motorbikes; vehicle engines; mattresses; beds; sofas; cabinets; wardrobes; drawers; chairs; tables; fireplaces; fire surrounds. The collecting driver has sole discretion in determining whether or not such items are accepted on SendItQuick.com services.
4.6 The Customer shall not cause the carrier to carry any materials generally considered hazardous by virtue of their volatility, explosivity or the potential to cause harm to other parcels, property, human health or the environment.
4.7 The Customer shall indemnify the Carrier against all costs, losses, damages, expenses or other liability whatsoever arising out of the carriage or delivery of any dangerous Goods (whether declared as such or not and whether or not arising out of the non-compliance by the Customer with these conditions).
4.8 The Carrier may at any time at the Customer's sole risk and expense return the whole or any part of any Goods believed by the Carrier to be dangerous to the Customer or destroy or otherwise dispose of the whole or part thereof if the Carrier considers it necessary or advisable so to do.
4.9 The Carrier will not knowingly accept for carriage any of the following: explosives, radioactive materials, poisonous gases, oxidising materials, and narcotics.
4.10 Any and all international services paperwork and documentation supplied by us must be completed and attached to the Goods before collection. Failure to use the official documentation supplied – including, but not limited to, the Airway Bill, commercial invoice and labels – may result in the Goods' insurance cover being declared void by The Company for the duration of the collection/transit/delivery process.5 Loading and Unloading, Unreasonable Detention
5.1 When collection or delivery does not take place at the Carrier's own premises, the Carrier shall not be under any obligation whatsoever to provide the plant, power or labour which, in addition to the Carrier's own drivers, is required for loading or unloading. Any such plant, power or labour shall be provided at the sole risk and cost of the Customer who warrants that such plant, power or labour is available at the specified place of collection or delivery and the Customer shall indemnify and keep the Carrier fully indemnified against all losses, liabilities, costs, damages, expenses, claims or actions, suffered or incurred by the Carrier in respect of the provision or use of the same or any other matters relating thereto.
5.2 The Customer will make the appropriate Goods readily identifiable and available for collection at the place and between the times stated at the time of Service purchase.
5.3 The Customer shall be liable to the Carrier for all costs, damages and expenses incurred by the Carrier in respect of any unreasonable abnormal or unusual detention of any of the Carrier's vehicles wholly or partly as a result of providing the Services to or on behalf of the Customer.6 Limitation of Liability
6.1 Appropriate insurance cover is crucial in parcel distribution. Determining which insurance package to purchase (whether through SendItQuick.com or through a third party) and ensuring that it is actually purchased is solely the responsibility of the Customer. The Carrier cannot be held responsible for any omission on the Customer’s part in failing to purchase the appropriate insurance for their Goods. All Goods must be presented for collection as either: sealed card boxes; sealed padded envelopes or shrink-wrapped pallets. If the Goods include electrical or computer equipment, then they must be packaged in their original packaging, including internal protection. Suitable packaging is very important and insurance cover for non-compliant items will, in all cases, be rendered null and void.
6.2 Under no circumstances shall the Carrier be liable for consequential loss, special damages or other indirect loss howsoever arising (except for death or personal injury), including the negligence of the Carrier, whether or not the Carrier knew or ought to have known that such losses or damages might be incurred including without limitation loss of income, profits, interest or loss of market.
6.3 The Company, not SendItQuick.com, is liable for any loss or damage and this shall be limited to the following amounts:
a) where the loss or damage is in respect of the whole consignment a maximum of £10.00 per kilo of gross weight of the consignment and
b) where the loss or damage is in respect of part only of the consignment, to the proportion of the sum ascertained at the Carrier's discretion in accordance with the above paragraph which the actual value of that part of the consignment bears to the actual value of the whole of the consignment.
6.4 Full transit liability cover up to a maximum of £1,000.00 per consignment can be provided by the Carrier upon the specific request of the Customer in the course of the online transaction process at the time of the original order. If such an arrangement has been made, then the aforementioned cover of £10.00 per kilo of gross weight of the consignment is deemed to be included in this value and will, under no circumstances, be awarded in addition to additional insurance cover purchased.
6.5 Full transit liability is not available for consignments which comprise or include precious stones, plants, perishables, bullion and other precious metals, furs, jewellery, currency, antiques, furniture, framed goods, memorabilia, negotiable instruments, cheques, dangerous goods, pharmaceuticals, works or art, glass, ceramics, pottery, china or living creatures. Please note that damage to packaging is excluded from any claims.
6.6 No liability shall be accepted unless the Customer notifies the Carrier in writing quoting the consignment number of an impending claim within 48 hours of termination of transit or in the case of a non delivery claim within 7 days of the anticipated delivery date AND the Company receives all supporting documentation from the Customer within 10 days of notification of an impending claim.
6.7 If, upon delivery, the Package’s external packaging is in good condition then there is no legitimate reason for the recipient to sign for the package as damaged or broken. Goods whose content has sustained damage with no external signs of stress is due to unsuitable and/or inadequate internal packaging and is the fault of the sender. This includes evidence of leaks. No claims of this type will be entertained by SendItQuick.com and/or its partners and contractors. Once Goods are signed for as being 'in good condition', their contents cannot be claimed for as lost or damaged.
6.8 The Carrier shall in any event be discharged from all liability whatsoever in respect of any consignment unless proceedings are issued within one year from the termination of transit.
6.9 The Company is ultimately responsible for such liabilities and the settling thereof. SendItQuick.com will, however, take all reasonable measures to enable the Customer to recover any monies or Goods owed by the Company in the discharge of their liabilities including, where appropriate, mediation.
6.10 Any international Goods returned to SendItQuick.com due to the intervention of Customs or because such Goods were ascertained to exceed the gross weight or dimensions booked will be returned to the original collection address cited at the time of booking, unless The Company or relevant statutory authorities require otherwise.7 Liability of the Carrier
SendItQuick.com shall not be liable for physical loss or damage to Goods or packaging. The Company shall be liable for physical loss or damage to Goods (but not to their packaging) during transit UNLESS and to the extent that the same has been caused by, is due to, or has arisen from:
7.1 the carriage of explosives, radioactive materials, poisonous gases, oxidising materials, narcotics, livestock or firearms;
7.2 an act of God, including but not limited to storm, tempest or flood;
7.3 force majeure or any other occurrence or cause beyond the control of the Carrier, including war, hijacking or armed robbery, civil commotion, invasion, hostilities, riots, strikes and other like occurrences;
7.4 seizure, damage, confiscation, requisition or destruction under legal process or by or under the order of any governmental, local authority or other public body;
7.5 any act or omission of the Customer or (if not the Customer) the owner or owners of the Goods comprised in a consignment (or part thereof) including their respective servants or agents and anything done by the Carrier at the express request or direction of them;
7.6 inherent liability to wastage, either in bulk, weight or quality, any latent or inherent defects or natural deterioration of Goods;
7.7 insufficient or improper packaging, labelling or addressing;
7.8 industrial disputes, lockouts, limitations of services and general or partial stoppages or restraints of labour of whatsoever nature.
8 Furniture ServiceThe following terms apply specifically to all bookings of the SendItQuick.com Bespoke Service:
8.1 This service is not an express service, and collections/deliveries will be scheduled during vehicle trips to the collection/delivery areas. This an essential element of the service and enables prices to be kept low.
8.2 Collection and delivery within England and Wales should be undertaken within 28 days. Collection and delivery within Scotland and Ireland may exceed this. The service is, however, typically quicker than this. Scheduling constraints may be identified at the time of booking.
8.3 This service is a kerbside (or door-to-door) service. There is no assumption that collection/delivery vehicle driver will carry Goods within customers’/recipients’ properties, assemble or dismantle items, remove doors, windows or other fixtures and fittings or re-arrange furniture.
8.4 If customers require delivery beyond their doorstep, they must request this explicitly and confirm it at the time of booking, so that special arrangements can be made.
8.5 There will typically be a single driver present in collection/delivery vehicles. Customers are expected to assist the driver, where reasonably practicable, in stowing/unloading Goods.
8.6 The collection/delivery driver will not check the condition of the Goods. Many items are sold in need of restoration and the driver will not be aware of the expected condition of a consignment. It is the responsibility of users (both customers and recipients) to make the other party fully aware of the condition of the Goods. Goods are handled with considerable care throughout the duration of the service and the Company will investigate any alleged deterioration of Goods during transit.
8.7 Upholstered items and mattresses should be wrapped and/or covered before collection. The Carrier cannot accept any responsibility for Goods marked or damaged if the sender has made inadequate efforts to protect them.
8.8 Goods are fully insured until they reach the delivery property, and at this point the insurance liability falls upon the recipient.9 Privacy
Information provided by the Customer through the SendItQuick.com website is sent to the Company for processing. All personal payment card and payment card verification details are handled by PayPal (Europe) Ltd. or NOCHEX Ltd. alone and are never provided to the Carrier. PayPal (Europe) Ltd. or NOCHEX Ltd. undertake to keep the Customer’s details secure and private.
10 Severance
If at any time any one or more of the provisions of these conditions shall be become or be declared invalid, illegal or unenforceable in any respect under any law the validity and enforceability of the remaining provisions shall not in any way be effect or impaired thereby.
11 Law and Jurisdiction
These conditions and any act or contract to which they shall apply shall be governed by English law and subject to the jurisdiction of the English courts.
Refunds & Claims
We work hard to ensure that every single parcel is collected and delivered safely and securely on time. The terms and conditions, below, are related to refund, claim and chargeback procedures and the terms of processing, carriage and transport of your parcel by SendItQuick.com and the relevant UK and/or International courier Company who physically transport your parcels on our behalf.
Refunds
1. Refund requests should be made in writing by email toor to our address below and include your full name (and or business name, if applicable), collection and delivery addresses and the relevant consignment and/or parcel numbers as presented to you. They should either be emailed or posted to our Refunds/Claims Department. All refunds/claims are treated in a manner consistent with guidance from the Office of Fair Trading.
2. Refunds from successful claims will be authorised within 31 days of receipt of the claim by either email or post. If we need further time to investigate the claim then the timescale will be increased to reflect this. PayPal (Europe) Ltd. or NOCHEX Ltd. handles all our payment card processes. Once we have authorised them to issue a refund, the timescale for transfer of monies will be subject to their own terms and conditions. They will refund monies to the payment card with which the original purchase was made.
3. Refunds will not be given for late collections, late deliveries or consequential loss or as any form of compensation.
4. As soon as a collection attempt is made then no refund can be made as the relevant courier Company charges us for a collection attempt. If you are out when attempt to make a collection, then we can rearrange the collection for you, but not refund the service. We will rearrange the collection for you with the relevant courier Company and they may, at their discretion, levy a small surcharge. You must contact us within 24 hours of the expected time of collection if you would like us to arrange a new collection time.
5. Chargebacks will be challenged with supporting documentation from the relevant courier Company.Claims
1. Goods damaged in transit must be reported to us within 3 days of collection in writing with the full consignment and/or parcel number of the relevant parcel. This is very important and a failure to do this will void any claim.
2. Parcel loss should be reported to us within 7 days of the expected date of delivery in writing and include full consignment and/or parcel number of the relevant parcel. This is very important and a failure to do this will void any claim.
3. Every parcel claim for loss or damage must include a formal document receipt of sale showing the page and wholesale value of the Goods despatched. This must be in our possession within 10 days of any claim being made (see the two clauses above). A failure to do this will mean that SendItQuick.com misses the claim deadline with the relevant courier Company and this will automatically void the claim. There is no capacity for flexibility on this matter.PLEASE NOTE THE RELEVANT COURIER COMPANY ONLY PAYS THE ‘PAGE VALUE’ OR ‘WHOLESALE VALUE’, NOT THE ‘SALE VALUE’ OF EVERY SINGLE CLAIM THAT IS MADE WITH THEM. THE PAYOUT AMOUNT IS AT THE COURIER COMPANY’S DISCRETION AND HAS NOTHING TO DO WITH SENDITQUICK.COM'S PROCEDURES.
4. Once all documentation is received by us within 10 days of the claim being reported, then it will be forwarded to the relevant courier Company involved and they may choose to inspect the goods and packaging (if reported as damaged or partial loss/missing contents) or investigate further if reported as lost. The outcome of the inspection and/or investigation is at the relevant courier Company’s discretion at all stages of the claim.
5. A typical parcel claim resolution by the relevant courier Company can take up to 3 months from the day they receive all claim and receipt documentation to the date they make reimbursement. Reimbursement is subject to them receiving all documentation and without the evidence to prove the value of the item, the claim cannot be processed under any circumstances.
6. The final decision is made by the relevant courier Company. They may refuse the claim at any stage. If they do so, they will outline the reason(s) for doing so.
7. Please note that no claims can be made for consequential loss, including late collections, late deliveries and loss of earnings etc. No consequential loss will be compensated for by SendItQuick.com or the relevant courier Company.
8. Inadequate insurance cover at the point of sale (the SendItQuick.com website) will result in no more than £150.00 per consignment being offered as maximum reimbursement in any successful claim. Please ensure that you always buy adequate cover – it’s the best way to protect your Goods.A FAILURE TO FURNISH US WITH DOCUMENTS AND RECEIPTS FOR GOODS WITHIN 10 DAYS OF REPORTING THE CLAIM WILL RESULT IN THE CLAIM BECOMING VOID BECAUSE THE RELEVANT COURIER COMPANY WILL NOT RECEIVE THE CLAIM IN TIME TO PROCESS IT AND WILL REJECT IT OUTRIGHT.
Chargebacks
1. Any chargeback that is issued against us on the grounds of late collection, late delivery or any form of consequential loss will be automatically disputed. We will furnish the other parties involved in the chargeback process with formal and legal documentation, including proof of collections and/or deliveries and relevant courier Company invoices to demonstrate that they handled the parcel and that they charged us for doing so.
2. We will advise you by email when we are disputing the chargeback and if the chargeback is accepted, please remember that it is a legally binding, formal accusation and we will bring to bear appropriate legal advice and representation if the parcel was collected and delivered under our Terms and Conditions and will contest it to the maximum extent to which we’re entitled if we consider it to be based upon collection or delivery issues and/or consequential loss.CLAIM LETTERS AND RECEIPT DOCUMENTATION MUST BE RECEIVED BY US WITHIN 10 DAYS OF REPORTING THE CLAIM.
Please send any claims related documentation to us at:
SendItQuick.com, 2nd Floor, 145-157 St. John Street, London, EC1V 4PY
or by FAX to 0845 45 900 52
