Featured Sponsor:
WANT A FREE DELIVERY ?
Welcome to the Frequently Asked Questions (FAQ page).
Below, we have tried to answer the most common questions visitors to this our Web site may have. If you find that your question is not answered on this page please use the contact form or email us atQ: What items are not covered by Insurance?
A: Please click the following link for details of items which are excluded from compensation.
Q: I have a parcel that weighs 40kg can you give me a price?
A: No, this exceeds our maximum weight of 30kg.
Q: I have a parcel, can you give me a price for delivery from a to b, how much will it be ?
A: Our price is fixed rate, per parcel. Price per parcel (paying with Google Checkout) is £10.97 for 48 hour, £11.99 for 24 Hour and £15.99 for Offshore. Please don't email us asking for a quote. Paying by the other payment methods is 50p extra.
Q: My parcel is 205cm x 25cm x 30cm can we send this using your service?
A: No, we cannot transport parcels over our maximum 150cm length limit.Q: What happens if there is no-one in when the parcel is delivered?
A: The courier will try again the next working day. If this again fails, it will be held at the local depot, it can then be collected from here or a re-delivery can be arranged at this point either to the same address or to a different address within the same postcode location. If this isn't done within 2 weeks, the parcel will be returned to sender.
Q: I want my parcel to be collected at 8am.
A: Our collections generally take place in the afternoon between 12pm and 7pm. We cannot specifiy an exact collection time and we strongly recommend that your parcel is ready from 8am onwards and that someone will be in all day on the day of collection. We cannot give refunds for failed collections when the driver turns up.
Q: Can you give me a price to send a parcel to France/Belgium/Spain/Australia etc?
A: No, we only transport parcels within the UK. We do not transport parcels to the Channel Islands.
Q: I have several parcels to go from here to the same addess, how do I arrange this?
A: You will need to place one order for each parcel. This ensures each parcel is fully insured and is given it's own individual tracking number. Remember, our prices are per parcel.
Q: I want my parcel collected on Saturday / Sunday / Bank Holiday Monday.
A: We cannot collect on Saturdays, Sundays or Bank Holidays.
Q: My parcel wasn’t collected on the day I wanted, what do I do?
A: Unfortunately, occasionally, due to circumstances beyond our control, parcels may remain uncollected on the day in question. If you send an email to us at:and we will either arrange to collect your parcel on the next working day, or we can offer you a full refund. Please accept our apologies.
Q: I have tried to place an order on the web site, it keeps telling me my parcel is over size or over weight.
A: Make sure you have the longest measurement in the length box on the order form. If this does not solve the problem then your parcel is either over 30kg or is over our maximum size limits.
Q: Can I pay by credit/debit card over the phone?
A: No, sorry, we cannot accept credit card numbers by email or by phone. Please use the order form and secure online payment methods.
Q: My parcel has arrived damaged, what do I do?
A: If you wish to make a claim for the damage, we have an online claim form at: www.senditquick.com/claimform.htm - please fill this form in with as much detail as possible and we will pursue your claim on your behalf. You must inform us within 21 days of collection, via our claim form, otherwise, unfortunately, we are unable to do anything.
